Utilizing Technolgy to Increase Health Access

Organization Name
The Cross Cultural Health Care Program
Mission Statement

Recognizing the diversity and the different ways to health, the mission of the Cross Cultural Health Care Program is to serve as a bridge between communities and health care institutions to ensure full access to quality health care that is culturally and linguistically appropriate.

City & State
Question 1
The Before: What was the challenge, issue or problem your organization was facing? Or, what was the opportunity you were not able to take advantage of before you put a technology solution in place?

Answer: Equitable access to health and social services is an expectation but not a reality for many in our country. Underserved minority communities face unequal access and preventable health disparities and statistics show that each year over 100,000 American lives are lost because of avoidable medical errors. Patient centered care achieved through culturally competent communication is a proven strategy that is at the heart of this challenge. The Cross Cultural Health Care Program (CCHCP) has been a pioneer and a leader in developing the field of cultural competence. Over the past eighteen years we have created and disseminated training and resources in cross cultural communication for health care providers and diverse communities.

Question 2
What Microsoft software have you used/are you using in your organization to more effectively engage your beneficiaries, donors and/or volunteers and/or to make a difference in your community?

Answer: Microsoft Office 2007 or 2010 (Includes any of the following: Access, Excel, PowerPoint, Publisher, OneNote, Outlook, and Word)

Question 3
The After: How have these Microsoft products allowed you to engage your stakeholders more efficiently or effectively to make a difference in your community?

Answer: Microsoft technology has helped us to reach our vision of ‘healthcare in every community, every community in healthcare’. We have reached multiple audiences in the health and social service arena through timely toolkits, discipline specific training, assessments and resources for direct service providers and health profession training schools and communities. For example: a small farm workers health clinic in Yakima, can now work with us to develop PowerPoint presentations and training tools to increase health access in their community. In Seattle we can work online utilizing Microsoft technology to deliver training on culturally and linguistically appropriate disaster response. In September of 2010 we brought the Northwest community and health and city officials together on this issue.

Question 4
What about these products (the features or the way you used them) made them particularly helpful in enabling your organization to expand and improve upon its community impact?

Answer: The versatility and ease of use of Microsoft products has been instrumental in our effort to bridge information gaps in the health care field. In 2010 training programs reached 46 off site trainers who have access to presentations and teaching materials that they can easily update, edit and print at their geographic location. With our licensed trainers we trained over 2300 bilingual individuals from emerging communities as medical interpreters giving them an opportunity to pursue a rewarding career in a new world. Our cultural competency trainings were presented through Power Point and Windows Media Player and Microsoft Word helped us create 21 bilingual medical glossaries.

Question 5
Please provide any examples, stories or data that illustrate the difference the use of Microsoft software has enabled you to make (i.e., # of new clients reached, new program added, increased dollars raised, increased volunteers, etc.

Answer: Our most recent statistics help tell the story of our organizations reach and impact on the community: •CCHCP Publications produced 4,348 training manuals and medical glossaries in 21 languages and sent them to healthcare and educational organizations across the United States. •The Interpreter Training Program held interpreter trainings for 2300 bi-lingual individuals and trained 22 trainers to train and build their own organizational training capacity to provide culturally and linguistically appropriate health care services. •Our Cultural Competency program developed 12 customized trainings for 813 health and human services professionals and trained 19 organizations to provide cultural competency trainings internally.

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