Microsoft Impact at Make-A-Wish Southwestern Ontario

Organization Information:

Organization Name:
Make-A-Wish Southwestern Ontario
City & State:
Organization Website:
Organization's Mission Statement

We grant the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength, and joy.

Submission Information

Impact Essay

Wishes have increased by 93 per cent since 2006 at Make-A-Wish Southwestern Ontario, and Microsoft programs help ensure we continue to grant quality wishes!


The ways we use Microsoft products to optimize mission delivery include:


Microsoft Word

  • Create wish, volunteer and donor files
  • Develop information packages and forms for wish families, service providers and volunteers
  • Correspondence with wish families, donors and volunteers
  • Create letters and proposals for supporters
  • Write thank you letters
  • Generate educational resources and materials about our organization
  • Create event agendas and pledge sheets


Microsoft Access

  • Keep track of pertinent information on each wish family and the child’s wish, expenses relating to the wish
  • Keep mailing list up to date
  • Track activities, communication, recognition and stewardship of donors, supporters and volunteers
  • Track event status, in-kind donations, cash donations, attendees
  • Provide ongoing reports
  • Maintain volunteer program policy
  • Document organizational history
  • Secure entry of data
  • Maintain donor, volunteer and wish family records


Microsoft Excel

  • Create charts and graphs e.g. budget
  • Export data from our accounting software into a user friendly software application allowing us to organize support data for our financial reports
  • Create spreadsheets for contact information, event schedules, amount raised by event location


Microsoft Publisher

  • Provide updates to volunteers on new and/or improved policies
  • Create wish stories, e-newsletters and e-blasts for donors and volunteers
  • Produce donor recognition certificates
  • Create event materials e.g. programs, tent cards, draw tickets, posters, etc.
  • Create wish stars to commemorate each child's wish

Microsoft PowerPoint

  • Provide interactive and fun wish grantor training
  • Create quality presentations for proposals, programs, events, volunteer orientations
  • Generate presentations to raise awareness of events

Microsoft Outlook

  • Electronic communications with donors, supporters, volunteers, other chapters


Microsoft Small Business Server 2003

  • Network operating system within our office environment

Windows XP Professional

  • Operating system on each individual computer station

Internet Explorer

  • Research and explore the infinite opportunities of our organization within the community
  • Materials created in various Microsoft programs are posted on our website



Submission Category
Optimize Mission Delivery